Welcome to our FAQ page! We’re here to make your furniture shopping experience as simple and stress-free as possible. Below you’ll find answers to some of our most frequently asked questions about ordering, shipping, delivery, returns, and more.

Ordering

How do I place an order?

Browse our collection, select the item(s) you’d like to purchase, choose any available options, and proceed to checkout. Once your order is placed, you’ll receive an order confirmation by email.

Can I modify or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. Because orders may be processed quickly, we cannot guarantee that changes or cancellations can be made after an order has been processed or shipped.

How will I know my order was placed successfully?

You’ll receive an order confirmation email shortly after completing your purchase. If you don’t see it, check your spam or junk folder. If you still can’t find it, contact our customer service team.

Do you offer payment plans?

Payment options may be available at checkout depending on your location and order. Available payment methods will be displayed before you complete your purchase.

 

Shipping 

Where do you ship?

We currently ship within the United States only.

At this time, we do not offer international shipping or shipping to locations outside the United States.

Do you ship to Alaska and Hawaii?

Shipping availability may vary by product and location. Please enter your address at checkout to see whether delivery is available and what shipping options are offered.

Do you ship to P.O. Boxes?

Due to the size and weight of many of our furniture products, we generally cannot ship furniture to P.O. Boxes. A valid residential or commercial street address may be required.

How long does shipping take?

Processing and delivery times vary depending on the product, inventory availability, and your location.

Estimated shipping times are provided on the product page or during checkout. Large furniture items may require additional time for freight or scheduled delivery.

How much does shipping cost?

Shipping costs depend on the item(s) ordered, delivery location, size, weight, and shipping method. Your exact shipping cost will be displayed at checkout before payment is completed.

Can I track my order?

Yes! Once your order ships, you’ll receive tracking information by email when available. Depending on the carrier and type of furniture being shipped, tracking may include scheduled delivery information.

Will my furniture arrive assembled?

Assembly requirements vary by product. Each product listing will indicate whether an item arrives fully assembled, partially assembled, or requires assembly.

If assembly is required, assembly instructions will be included with your order.

 

Delivery

Will my furniture be delivered to my home?

Delivery options depend on the item and your location. Some orders may be delivered directly to your door, while larger furniture pieces may require scheduled freight or specialized delivery.

Please review the delivery information provided at checkout.

Do I need to be home for delivery?

Some furniture deliveries may require someone to be present to receive the order. If an appointment is required, the delivery carrier will typically contact you to coordinate a delivery time.

What should I do if my furniture arrives damaged?

Please inspect your package and furniture as soon as possible after delivery.

If your item arrives damaged, take clear photographs of:

• The damaged furniture
• The packaging
• The shipping label
• Any visible damage to the box or packaging

Then contact our customer service team as soon as possible with your order number and photos so we can assist you.

What happens if my order is lost or arrives incomplete?

Contact us with your order number and details about the missing item or package. We’ll work with you and the shipping carrier to determine the status of your order and help resolve the issue.

 

Returns & Exchanges

What is your return policy?

We want you to be happy with your purchase. Eligible items may be returned within 28 days of delivery, subject to our return policy.

Some products may be excluded from returns, including customized, final-sale, clearance, or specially ordered items.

Please review our complete Return Policy before making a purchase.

Are there any return fees?

Depending on the product and reason for the return, return shipping, restocking, or other applicable fees may apply.

Any applicable fees will be outlined in our Return Policy.

How do I start a return?

Contact our customer service team with your order number and the reason for your return. We’ll provide instructions on how to proceed.

Please do not ship an item back without receiving return instructions from us first.

How long does it take to receive a refund?

Once your return is received and inspected, approved refunds are typically issued to the original payment method. The time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

 

Product Description 

Will the furniture look exactly like the photos?

We make every effort to accurately represent our products. However, colors and textures may appear slightly different depending on lighting, photography, and your device or screen settings.

Are product dimensions accurate?

Product dimensions are provided on each product listing. We recommend measuring your space, doorways, hallways, stairways, and entry points before placing your order to ensure the furniture will fit.

Do you offer fabric or material samples?

If samples are available for a particular product, they will be listed on the product page or can be requested through customer service.

Can I order a custom piece?

Customization availability varies by product. Please contact us before ordering if you’re interested in a custom size, color, fabric, finish, or configuration.

 

Payments & Pricing

What payment methods do you accept?

We accept the payment methods displayed at checkout. Available options may include major credit and debit cards and other supported payment services.

When will I be charged?

Payment is generally processed when your order is placed. Specific payment timing may vary depending on the payment method used.

Do your prices include sales tax?

Applicable sales tax is calculated based on your shipping address and will be displayed during checkout.

Do you offer price matching?

Our price-matching policy, if available, varies by product and promotion. Please contact customer service for more information.

 

Orders & Privacy

Is my payment information secure?

We take reasonable measures to protect your personal and payment information. Payment information is processed through secure payment systems.

What information do you collect when I place an order?

We collect information necessary to process and fulfill your order, such as your name, contact information, billing information, and shipping address. Please see our Privacy Policy for additional details.

 

Customer Support

How can I contact you?

Our customer service team is happy to help with questions about products, orders, shipping, returns, and more. Please feel free to contact us if you have any concerns.

How quickly will I receive a response?

Our customer service team typically responds within 24-48 hours. Response times may be longer during weekends, holidays, sales, or periods of high order volume.

 

Still Have Questions?

We’re happy to help! If you have a question that isn’t answered here, please contact our customer service team and we’ll do our best to assist you.

Shop with confidence. Your home, your style, delivered across the U.S!